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FAQ's - Questions about my HostelsClub.com booking
I have lost or not received my confirmation email, what can I do?
You will need to access your My Club account through our homepage to view and print the details of your reservation.
If you do not have your password, which is provided on your first confirmation email, please use the 'Forgot your password?' link under the My Club tab on our homepage.
If you do not receive the password email, this may be due to a number of reasons;
- some email servers/firewalls may block your confirmation email.
- your anti-spam software has disallowed our mail to pass.
- you have provided an incorrect email address.
You will need to add the domain hostelsclub.com to the white list of your anti-spam software and request the password again.
If your confirmation is not present in your account and you believe you have made a booking please contact us at firstname.lastname@example.org before making another booking online.
Remember, when making numerous bookings to always use the password we issue you in your first confirmation so that all your reservations can be viewed within one My Club account and count towards the Specials!
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